Posts Tagged ‘customer satisfaction’

Top 5 Objectives for Investing in Mobile Web – Generate Revenue

March 22nd, 2012 by

This post is the final entry in our series of Top 5 Objectives for Investing in Mobile Web. We previously covered increasing engagement, customer satisfaction, appearing innovative and building loyalty.

Let’s face it, when all is said and done, making money is an integral part of business. And with the U.S. mobile market booming into the hundreds of millions of devices and billions in commerce and advertising dollars, what better way to generate some additional revenue than through these little smart devices at our fingertips 95% of the day?

It makes sense that over one-fourth of marketing decision makers selected revenue generation as an important part of their mobile strategy. But however important revenue generation is to your mobile strategy, I encourage you to go back and make sure you understand the first four objectives in this series. Customer engagement, satisfaction, innovation and loyalty are all catalysts toward increased revenue. Without a satisfied and loyal customer procured through proper engagement and innovative techniques, you can almost certainly kiss any hopes for increased mobile revenue goodbye.

In this post we’re going to take a look at how your mobile site can get you a slice of the mobile revenue pie. Read the rest of this entry »

This post is the final entry in our series of Top 5 Objectives for Investing in Mobile Web. We previously covered increasing engagement, customer satisfaction, appearing innovative and building loyalty. Let’s face it, when all is said and done, making ... Read More




Top 5 Objectives for Investing in Mobile Web – Increase Satisfaction

February 23rd, 2012 by

This post is the second entry in our series of Top 5 Objectives for Investing in Mobile Web. We previously covered best practices for the top objective, increasing engagement, and today’s post focuses on increasing customer satisfaction.

Plain and simple—a good mobile website is a must have in today’s mobile landscape. If you haven’t already figured this out, you’re behind the curve and we’re here to help you get back on track.

Mobile consumers are more demanding than ever and your brand’s mobile awareness can make or break your bottom line. Believe it or not, something as simple as having a mobile optimized website can turn visitors into customers and customers into repeat business. But that won’t happen if they aren’t satisfied by what you have to offer. Take a look at these recent figures that show just how important a good mobile experience can be.

Read the rest of this entry »

This post is the second entry in our series of Top 5 Objectives for Investing in Mobile Web. We previously covered best practices for the top objective, increasing engagement, and today’s post focuses on increasing customer satisfaction. Plain and simple—a ... Read More


Top 5 Objectives for Investing in Mobile Web – Series Intro

February 8th, 2012 by

UPDATE — Follow along as we walk through the series:

1. Increase Engagement
2. Increase Satisfaction
3. Appear Innovative
4. Build Loyalty
5. Generate Revenue

StatCounter recently revealed that mobile internet usage has doubled year over year since 2009—accounting for 8.5% of global access in January 2012. And that’s not including tablets! Following this Moore’s law-esque trajectory, we could be looking at more than a quarter of global internet usage coming from mobile devices by 2014.

Add this to the IDC’s prediction that, by 2015, there will be more mobile internet users than desktop users in the US and it’s quite obvious why today’s companies thinking “mobile first” are set to be future leaders.

With statistical backing like this, there is no doubt that all signs point to mobile marketing spend increasing this year.  And it’s not just for the big guys either—small and mid-size businesses are finally beginning to understand that they too can realize a return on the mobile consumer revolution.

But what, specifically, are companies looking to accomplish with an increase in their mobile marketing dollars?

Read the rest of this entry »

UPDATE — Follow along as we walk through the series: 1. Increase Engagement 2. Increase Satisfaction 3. Appear Innovative 4. Build Loyalty 5. Generate Revenue StatCounter recently revealed that mobile internet usage has doubled year over year since 2009—accounting for 8.5% of global ... Read More